Category Archives: customer service

New Pew Report: Families Use Libraries

Posted on May 1, 2013 by

Children’s librarians will find the new Pew Report Parents, Children, Libraries, and Reading very reassuring. As we have long suspected, the children’s department brings families into the library, and while they’re there, the adults use the libraries for themselves as … Continue reading →

Posted in customer service, Disappearing print, Parents, Public libraries, Youth Services | Tagged , , , , , | 2 Comments

Reinventing the library wheel

Posted on April 18, 2013 by

At my library we are currently giving every one of the 270,000+ items a new RFID (Radio Frequency Identification) tag. Everyone from every level is expected to put in some time tagging, because we rented the machines to program the … Continue reading →

Posted in Children's books, Collection Development, customer service, Public libraries, Youth Services | Tagged , , , , | Leave a comment

So Quiet You Don’t Know They’re There

Posted on February 7, 2013 by

Chances are, there’s a group in your library that keeps such a low profile, you hardly even notice them. When their work is executed perfectly, they become invisible. And that means they don’t get nearly enough love from their colleagues! … Continue reading →

Posted in Collection Development, customer service, Public libraries | Leave a comment

Service with a Scowl

Posted on August 18, 2012 by

When you’re working at a public service desk as public librarians usually do, you are somewhat at the mercy of the public. We have all had experiences where we were trapped by someone who just wants to chat. We have … Continue reading →

Posted in customer service, Management, Public libraries | 4 Comments